FAQ

Orders are generally shipped within 1-2 business days after your order is placed. Dispatch times may be delayed slightly during holiday seasons. For  international shipping kindly WhatsApp at +971 56 2597631 

How can I get in touch if I have a question?

We make is easy for you to get in touch! To reach us right away, you can give us a Call /WhatsApp us at +971 56 2597631 or email us at info@ecoflarellc.com.

Do I need to create an account to place an order?

Yes, it is required to create an account for your own benefit as it allows an option to do self return of the items without any hassle and moreover you can easily have a track records of the history of your purchases on your finger tip.

What if I notice the personal information I entered is incorrect?

If you notice your personal information, such as your address or email info is incorrect, please email us at info@ecoflarellc.com or Whatsapp us at +971 562597631 and we will work with you to make the necessary corrections. The sooner you contact us the greater the likelihood that we can resolve the mistake before your order is shipped. 

What if I notice I made an error in choosing my size?

We definitely understand that sometimes errors may happen. We strongly encourage you to review the size guides carefully before placing your order. If you discover you chose the wrong size, please message/WhatsApp us right away at +971 562597631 or email us at info@ecoflarellc.com and we will try our best to help make the necessary corrections prior to shipping. 

How will my product be packaged for shipment?

Each order is delicately and beautifully wrapped and enclosed in our Ecoflareonline.com branded packaging. If we are unable to put your entire order in one package, we will ensure the remaining portion is also beautifully wrapped and protected to ensure your items are delivered in good condition when you receive them.

100% Satisfaction Guarantee

At Ecoflareonline.com, we are 100% confident in the quality and craftsmanship of our products. Our client satisfaction is of the utmost importance. As such, if for any reason you are not completely satisfied with your order, please raise a return request online  of the product with its original packaging to us within 7 days of delivery and we will offer a full refund. For any clarifications you can always reach us by WhatsApp/ Call at +971 56 2597631 or email at info@ecoflarellc.com

 

Ecoflare General Trading LLC